Addition of secure “push e-bill” and mobile alerts to Biller Direct™ HV
allows organizations to pursue a multi-channel bill presentment strategy
BROOKFIELD, Wis.--(BUSINESS WIRE)--Oct. 13, 2009--
Fiserv,
Inc. (NASDAQ: FISV), the leading global provider of financial
services technology solutions, today announced that Biller
DirectTM HV, a hosted solution that integrates electronic
billing and payment (EBP) capabilities into company websites, has been
enhanced with new delivery and alerting capabilities. New capabilities
include a “push e-bill” option that enables the delivery of secure PDF
e-bills via e-mail and mobile alerts that notify consumers via their
mobile device when a bill has been received.
With Biller Direct HV from Fiserv, billing organizations can now deliver
bills electronically to all channels including the web, email and mobile
devices. These enhancements reflect the continued focus Fiserv has on
delivering services to meet both billing organization and consumer needs.
Today, consumers are much more knowledgeable about e-billing options and
demand the freedom to choose where and how they view and pay bills.
Meeting consumers at their preferred point of preference drives improved
customer satisfaction and decreased costs.
“There is a digital transformation underway and it can be challenging
for billing organizations to keep up with payment trends, consumer wants
and needs, government regulations and emerging technologies, on top of
running their own business,” said Adam Craig, director of product
management, Biller
Solutions, Fiserv. “It is our responsibility to understand and
navigate the convergence of these market forces, and equip our partners
with the tools to stay ahead of expectations. The key to maximizing
e-bill adoption is delivering bills wherever consumers prefer,
whether it is online at the biller’s site, on a bank site, via e-mail or
on a mobile device.”
Secure PDF e-Bill Via e-Mail
This new functionality gives consumers the option to receive and view a
secure PDF version of their bill from any e-mail inbox, regardless of
the e-mail service provider. Fiserv adds an encrypted PDF attachment to
the bill reminder, secured with a consumer-defined passphrase for added
security. Combined with the full suite of features offered by Biller
Direct HV within a billing organization’s website, Fiserv has been able
to create the most comprehensive, compelling and secure PDF billing
solution in the marketplace today.
“Our solution represents a paradigm shift in the way that PDF e-billing
is viewed today, and this could have a significant positive impact on
paperless adoption and the rate of electronic payments,” Craig said.
Mobile Billing Alerts
Biller Direct HV also enables consumers to receive Short Message Service
(SMS) text messages delivered to their mobile device with notifications
regarding their billing account, including a bill reminder that contains
bill summary information. Fiserv has already secured partnerships to
make this new upgrade available and compliant with all U.S. mobile
carriers.
“Particularly for younger consumers, incorporating mobile alerts to
notify them of bills coming due or that have just been paid will help
increase the utility and immediacy of bill payment services, while
adding minimal incremental costs. For firms considering alerts, the need
to develop them in-house can be offset by partnering with a solution
provider that offers alerts as part of its broader bill payment
platform,” said Edward Kountz, senior analyst, Forrester Research, in
the June 2009 report US Electronic Bill Payment And Presentment
Forecast, 2009 To 2014.
Secure PDF e-bills and mobile alerts can help billing organizations
reach a broader audience and appeal to consumers who have not yet
switched to paperless billing, with the potential for providing billers
a lift in e-bill adoption. Biller Direct HV offers Fiserv biller clients
the most reliable, most secure and most feature-rich solution available
in the biller direct marketplace. In addition to online, e-mail and
mobile channels, Fiserv can deliver e-bills to its network of more than
3,000 financial institutions. Billers can now partner with one company
and leverage cutting edge solutions that encompass all channels.
Fiserv offers a complete portfolio for optimizing bill pay touch points
to maximize profitability, including electronic and paper bill
production and distribution, on-demand and recurring bill payment (via
agent, web, IVR and walk-in channels) as well as e-lockbox and
remittance processing. For more information visit www.fiserv.com/billers.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of
information management and electronic commerce systems for the financial
services industry, driving innovation that transforms experiences for
financial institutions and their customers. Ranked No. 1 on the FinTech
100 survey of top technology partners to the financial services
industry, Fiserv celebrates its 25th year in 2009. For more
information, visit www.fiserv.com.
FISV-G
Source: Fiserv, Inc.
Media Relations:
Ann Cave
Senior Public Relations
Manager
Electronic Banking Services
Fiserv, Inc.
678-375-4039
ann.cave@fiserv.com
or
Additional
Fiserv Contact:
Lori Stafford-Thomas
Assistant Vice
President
Corporate Communications
Fiserv, Inc.
262-879-5130
lori.stafford@fiserv.com
